Frequently Asked Questions

RaffleSwap connects approved Australian charities and schools to exchange surplus goods using points, while businesses donate surplus goods to approved charities and schools. Charity Basic, Education Basic, and Business Basic are $0 AUD per month. Existing plan services are free for approved organisations during the launch period.

Three types of organisations can apply: registered Australian DGR charities, educational institutions such as schools, TAFEs, universities and early childhood centres, and Australian businesses with an ABN. Each registration is reviewed and approved by our team before the account goes live.

Charity Basic, Education Basic, and Business Basic are $0 AUD per month and free to join. During free launch access, existing plan services are also available to approved organisations at no charge. Goods exchanges still require points. Subscriber prices are future pricing, and one-off credit top-ups are unavailable during launch. See Plans & Pricing for details. View plans.

Charity Basic ($0/month) includes a charity profile, goods listings, and points-based swaps with approved partners. Education Basic ($0/month) includes a school profile, goods listings, and points-based swaps with approved partners. Business Basic ($0/month) includes a business profile, unlimited listings, and donations of surplus goods to approved charities and schools. Businesses do not receive or swap goods. View plans.

The end date has not yet been set. We will give affected organisations at least 30 days’ notice by email before their free launch access ends, with the end date, plan price, billing interval, and options. You will not be charged automatically. Choosing a preferred plan during preregistration is not consent to pay. You must actively confirm a paid subscription before payment. If you do not subscribe, you can continue on your organisation’s $0 Basic plan.

Open your organisation’s Billing page, select Manage or cancel subscription, and confirm cancellation in the secure billing portal. You can cancel online before your next renewal without a phone call, explanation, cancellation fee, or advance notice period. You keep access until your current paid period ends and then return to $0 Basic without another renewal charge. Contact support if the online route fails. During free launch access, there is no paid subscription to cancel unless you separately entered one.

Yes. Free launch access removes account-service charges for approved organisations; it does not remove points requirements for goods exchanges. Points are for exchanging goods, not for paying subscription or account-service fees.

Credit top-ups have future pricing and are not available during free launch access. They will be available once your organisation is on an approved plan. See the Plans & Pricing page for the current information. View plans.

Downloadable impact reports are included with Charity Plus and Charity Pro, and with Education Plus and Education Pro. They are not a standard Basic-plan benefit. During free launch access only, approved charities and education partners can access reports from their dashboard as a temporary complimentary benefit. See Plans & Pricing for plan details. Reports summarise activity recorded on RaffleSwap; they are not independently audited. View Plus and Pro plans.

RaffleSwap operates Australia-wide — NSW, VIC, QLD, SA, WA, TAS, ACT, and NT. Listings are tagged by state to help charities and education partners find goods nearby.

Any Australian educational institution is welcome — primary schools, secondary schools, K–12 schools, TAFEs, universities, early childhood centres, special education schools, and community colleges. No DGR number or ABN is required. Our team reviews and approves each registration before your account goes live. Our support team is on standby should you require help.

Points are assigned using the estimated value of goods listed by your school. Use points to request goods from approved partners. Points are required for exchanges, including during free launch, and are separate from account-service plan fees.

Yes. Corporate partners on RaffleSwap can donate goods directly to any approved education partner on the platform. Businesses can browse education partners and select organisations they want to support.

Yes. Education partners and DGR charities share the same trading platform. Your points can be used to request goods listed by any approved charity partner, and vice versa.

No problem — education partners don't need a DGR number or ABN to register. Government schools, independent schools, Catholic schools, and most educational institutions are all eligible. Just provide your institution name, type, and contact details.

Only registered Australian DGR (Deductible Gift Recipient) charities may participate. You'll need your DGR number and charity registration details during sign-up. Our team verifies your DGR status against the ACNC register before approving your account. Our support team is on standby should you require help.

Points are assigned using the estimated value of goods listed by your charity. Use points to request goods from approved partners. Points are required for exchanges, including during free launch, and are separate from account-service plan fees.

If a trade request is declined, your points are not charged. You keep your balance and can use those points to request a trade on another listing.

In most cases, yes. Raffles and lotteries are regulated separately in each Australian state and territory, and depending on where you are and the total prize value, you may need a permit, licence, or registration before conducting a raffle. Your organisation is solely responsible for obtaining any required raffle or gaming permit — RaffleSwap does not arrange or verify permits. See the state-by-state summary and regulator links in our Terms of Service (Raffles, Lotteries and Gaming Permits).

Charities in Australia generally cannot trade, sell, or accept goods that are unsafe, broken, unhygienic, or illegal. These restrictions are in place to comply with Australian Consumer Law (ACL), health and safety regulations, and to avoid the high costs of disposing of unusable waste. Each item donated should be in its original packaging, sealed and clean.

If you delete a listing, the points earned for any unclaimed items are deducted from your balance, keeping it accurate. Points for items already claimed are retained.

Australian businesses of any size with a valid ABN can register. After submitting your ABN and company details, our team verifies your ABN against the Australian Business Register (ABR) before approving your account. Our support team is on standby should you require help.

No. Business accounts are donation-only. Business Basic includes a business profile, unlimited listings, and donations of surplus goods to approved charities and schools. Businesses do not receive or swap goods. Points-based swaps are available to approved charities and schools.

Businesses can donate available points to registered charities or education partners from their dashboard. Business accounts cannot use points to receive or swap goods. Approved charities and schools use points for goods exchanges. Subscription and account-service fees are separate from goods donations.

CSR and impact reports summarise recorded organisation activity and can be opened from partner dashboards and saved as PDFs. A separate current-listings section shows per-product production/material estimates, remaining quantities, stock totals, assumptions and sources. Rough estimates use assumed materials and are not supplier verified; their illustrative ranges are not guaranteed bounds. These figures are not emissions saved and are never added to completed-transfer reuse-benefit totals. Vouchers, programs and services are excluded from physical-goods calculations. Annual impact certificates cover completed activity only. Standard report access is included with Business Starter and higher, Charity Plus and Pro, and Education Plus and Pro; approved organisations have temporary complimentary access during free launch. Newly generated PDFs reflect current data; previously downloaded files do not update automatically.

Possibly, but the ATO's rules for non-cash gifts are specific. A donation of goods to a DGR-registered charity may be deductible under the Income Tax Assessment Act 1997 (Cth), subject to these key conditions:

• For property estimated at more than $5,000, an independent valuation by a Taxation Valuation-qualified valuer is generally required (ITAA 1997 s30-212) — the estimated values on this platform are not ATO-compliant valuations and cannot be used alone to support a deduction.
• The donation must be a genuine gift — if your business receives a material benefit in return (including points that ultimately benefit employees), the deduction may be reduced or disallowed.
• Fringe Benefits Tax (FBT): Where donated goods or gifted points could benefit employees, FBT obligations under the Fringe Benefits Tax Assessment Act 1986 (Cth) may arise. We strongly recommend seeking advice from a registered tax agent before lodging any claim.

RaffleSwap does not provide tax or financial advice. Always consult your accountant or the ATO directly regarding your specific situation.

The two parties (charity-to-charity or business-to-charity or business-to-education partner or charity-to-education partner etc) arrange logistics directly between themselves. RaffleSwap does not handle or transport goods.

We verify each charity's DGR status against Australian Charities and Not-for-profits Commission (ACNC) records and the ATO's DGR register before approving their account.

RaffleSwap is a platform that facilitates connections between users but is not liable for user-generated content, actions, donations, or exchanges between users. Exchanges are conducted at your own risk. The platform is provided 'as is' without warranties of any kind. To the fullest extent permitted by law, RaffleSwap accepts no responsibility for disputes arising between parties. If a dispute occurs, we encourage both parties to communicate directly and in good faith. You may contact our support team for assistance, however resolution remains the responsibility of the parties involved.

We collect your organisation name, address, DGR/ABN number, contact name, email, and phone number. Authentication is handled by Clerk — we never store your password. Full details are in our Privacy Policy.

No. Your email and phone number are hidden from all other users until a trade or donation claim is accepted. Only then are they shared with the specific counterparty to arrange handover logistics.

You can delete your account via the Danger Zone section in your dashboard. Active account access, your organisation profile, and active listings are removed. Some records may be retained where required for billing, disputes, fraud prevention, tax, accounting, or legal compliance. See our Privacy Policy for details.

No. We only use essential cookies required for authentication and session management (managed by Clerk). No advertising or tracking cookies are used. See our Privacy Policy for full details.

Email support@raffleswap.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).